Zelle® - Coming 4.18.2019

The Bank and Hemet together with Zelle

Send money to friends and family with The Bank of Hemet and Zelle!

A fast, safe and easy way to send money to friends and family through your Bank of Hemet mobile app or online banking.

The Bank of Hemet is excited to bring you Zelle - a way to send and receive money in minutes between almost any U.S. bank accounts.1 Best of all, there's no fee to use Zelle.4

Who Do You Need to Pay?

With Zelle, you can send money from the convenience of your mobile phone and Bank of Hemet Online Banking using just a recipient's email address or U.S. mobile number.  Send money to a neighbor, your best friend, almost anyone1 you know and trust. Your money moves securely through The Bank of Hemet’s online banking or mobile app you already use and trust.

Infographic for Mobilize your Money with Zelle allowing for customers to send or request money

Zelle Advantages

  • When used with The Bank of Hemet's online banking or mobile app, you get all the security standards you've come to expect while giving you the convenience of sending money from your smart phone or computer.
  • You can send or receive money using an email address or U.S. mobile number.
  • You won't have to worry about carrying cash or dealing with checks to send money to friends or family. Zelle provides electronic notification of a payment and eliminates the possibility of your check getting lost or stolen in the mail.

Start Using Zelle

  • Open your Bank of Hemet mobile app or sign on to online banking, select Send Money with Zelle®, and register
  • Select your recipient
  • Enter the payment amount
  • You can add a note and then send

That's it! Your payment has been sent. Transactions are typically made within minutes.1

Don't Have Our Mobile App Yet?

Download The Bank of Hemet mobile banking apps available for iPhone® and Android™ devices at no charge4 and then start using Zelle.

App Store Icon Google Play Icon

Frequently Asked Questions

What is Zelle?

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1.  With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.

Who can I send money to with Zelle?

You can send money to friends, family and other you trust2.

Since money is sent directly from your Bank account to another person's bank account within minutes1, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

How do I use Zelle?

You can send, request, or receive money with Zelle. To get started, log into The Bank of Hemet's online banking or mobile app and select “Send Money with Zelle®”. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle.

To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”3.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

Someone sent me money with Zelle, how do I receive it?

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.

If you have not yet enrolled with Zelle, follow these steps:

1.  Click on the link provided in the payment notification you received via email or text message.
2.  Select The Bank of Hemet
3.  Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.

What types of payments can I make with Zelle?

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2.   

Since money is sent directly from your Bank account to another person’s bank account within minutes1, Zelle should only be used to send money to friends, family and others you trust.

Zelle does not offer a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Are there any fees to send money using Zelle?

The Bank of Hemet does not charge any fees to use Zelle4.

How do I get started?

It’s easy — Zelle is already available within The Bank of Hemet mobile banking app and online banking! Check our app or sign-in online and follow a few simple steps to enroll with Zelle today.

What if I send money to someone whose bank doesn't offer Zelle?

You can find a full list of participating banks and credit unions live with Zelle - learn more.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

How does Zelle work?

When you enroll with Zelle through The Bank of Hemet app, your name, the name of your Bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with The Bank of Hemet. When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies The Bank of Hemet of the incoming payment. The Bank of Hemet then directs the payment into your bank account, all while keeping your sensitive account details private.

Can I use Zelle Internationally?

In order to use Zelle, the sender and recipient's bank accounts must be based in the U.S. 

Can I cancel a payment?

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. 

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please contact The Bank of Hemet - Client Services at (951) 766-4100, so we can help you.

How long does it take to receive money with Zelle

Money sent with Zelle is typically available to an enrolled recipient within minutes1.

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll.  After enrollment, the money will move directly to your recipient’s account, typically within minutes1.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact The Bank of Hemet - Client Services at (951) 766-4100.

Will the person I send money to be notified?

Yes!  They will receive a notification via email or text message. 

Is my information secure?

Keeping your money and information safe is a top priority of The Bank of Hemet.  When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your Bank account safe.

I'm unsure about using Zelle to pay someone I don't know.  What should I do? 

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).  Zelle does not offer a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

What if I get an error message when I try to enroll an email address or U.S. mobile number? 

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to The Bank of Hemet so you can use it for Zelle.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Bank of Hemet account so you can start sending and receiving money with Zelle through The Bank of Hemet mobile banking app and online banking. Please call The Bank of Hemet - Client Services at (951) 766-4100 for help.

 

Disclaimers

¹ Available to bank account holders in the U.S. only. To receive money in minutes, the recipient’s email address or mobile number must already be registered with Zelle.
² Must have a bank account in the U.S. to use Zelle.
3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.
4 Your mobile carrier’s messaging and data rates may apply. Inquire with your wireless provider for more information.

Zelle and the Zelle related remarks are wholly owned by Early Warning Services, LLC and are used herein under license.