Educational Resources 

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Lost or Stolen ATM/Debit Card

If your Bank of Hemet ATM/Debit Card has been lost or stolen, please contact us as soon as possible. Immediate reporting ensures that your potential losses will be kept to a minimum or avoided entirely.

To cancel your card immediately:

  • During regular business hours - please call (951) 766-4100, your call will be answered by a bank representative in our Customer Service Center. Our Customer Service Center hours are Monday through Thursday 8:30 a.m. to 5:00 p.m. Friday 8:30 a.m. to 6:00 p.m.
  • After hours & holidays - please call (800) 554-8969, your call will be answered by the Lost or Stolen Card Service Center to deactivate your card. A new card may be ordered by contacting the Bank at (951) 766-4100 during regular business hours.

Cardholder Travel Information

Debit card and credit card fraud continue to increase at an alarming pace.  The Bank of Hemet takes extensive measures to minimize and prevent fraud.  However there are precautionary measures that cardholders should take, as well.

Important Traveling Tips

  • Notify the Bank of extensive domestic and/or international travel to include the following:
    • Card number
    • A contact number while traveling
    • Travel dates
    • Travel locations 
    • Mode of transportation (i.e. flying, driving)
  • Test your card to confirm that you have a valid PIN
  • Verify your card will not expire while traveling
  • Carry alternative payment methods (i.e. additional debit/credit cards)
  • Do not pack all payment methods together (i.e. one in a suitcase, another in a purse or wallet)
  • Remain observant for pick pockets

You may receive call from our Customer Service Center to validate the authenticity of some transactions
If it is after Banks hours and your card transaction is declined, please contact the fraud department directly at (800) 262-2024.

 
Phishing and Identity Theft

Your identity is one of the most valuable things you own. It’s important to keep your identity from being stolen by someone who can potentially harm your good name and financial well-being.  The simple fact is you can protect yourself against most forms of identity theft. The first step is education.

Click here to learn more about protecting your identity.


Access to Free Credit Reports

The Fair Credit Reporting Act (FCRA) requires each of the nationwide consumer reporting companies – Equifax, Experian, and TransUnion – to provide you with a free copy of your credit report, at your request, once every twelve (12) months.

You can obtain your free credit report by visiting www.annualcreditreport.com or by calling (877) 322-8228.


Credit Counseling

If you’re having financial problems, a credit counseling agency can be a good place to get solid financial advice. Be sure you choose an agency you can trust. To find an accredited credit counseling agency in your area, contact:

Your credit card company – they can refer you to someone they’ve worked with before.  U.S. Treasury Program maintains a list approved of credit counseling agencies at www.usdoj.gov/ust.  The National Foundation for Credit Counseling for a list of accredited credit counseling at www.nfcc.org or by phone at (800) 388-2227.  The Association of Independent Consumer Credit Counseling Agencies at www.aiccca.org or by phone at (866) 703-8787.