Helpful Resources
 

Lost or Stolen ATM/Debit Card

If your Bank of Hemet ATM/Debit Card has been lost or stolen, please contact us as soon as possible.  Immediate reporting of a lost or stolen card helps to keep fraud and potential losses to a minimum or avoided entirely.

To cancel your card immediately please contact us at (833) 221-8663.   

ATM/Debit Card Assistance

If you need assistance with your Bank of Hemet ATM/Debit Card we offer 24 hour call center assistance at (833) 221-8663.

ATM Debit Card Fraud Alert Text

Receive text notifications of potential fraud on your Bank of Hemet debit card and keep your funds safe from fraudsters.

  • How do I Enroll?
    Visit a local branch or contact us by phone at 951-766-4100 to have a your mobile phone number listed for enrollment.  You will receive an enrollment text message from The Bank of Hemet.  The text message will ask you to reply “YES” to confirm your enrollment for debit card fraud text alerts.  (Text and data rates may apply.)

  • What Happens Once I Enroll?
    Once enrolled, if a transaction is flagged as suspicious, you will receive a text message informing you of the transaction.  You will be given the opportunity to respond to the text message to indicate if the transaction was authorized or fraudulent. 

Cardholder Travel Information

Debit card and credit card fraud continue to increase at an alarming pace.  The Bank of Hemet takes extensive measures to minimize and prevent fraud.  However there are precautionary measures that cardholders should take, as well.

Important Traveling Tips

Notify the Bank of extensive domestic and/or international travel to include the following:

  • Card number
  • A contact number while traveling
  • Travel dates
  • Travel locations 
  • Mode of transportation (i.e. flying, driving)

Other helpful tips include:

  • Test your card to confirm that you have a valid PIN
  • Verify your card will not expire while traveling
  • Carry alternative payment methods (i.e. additional debit/credit cards)
  • Do not pack all payment methods together (i.e. one in a suitcase, another in a purse or wallet)
  • Remain observant for pick pockets

You may receive call from our Customer Service Center to validate the authenticity of some transactions. 
If it is after Banks hours and your card transaction is declined, please contact the fraud department directly at (833) 221-8663.

 
Phishing and Identity Theft

Your identity is one of the most valuable things you own. It’s important to keep your identity from being stolen by someone who can potentially harm your good name and financial well-being.  The simple fact is you can protect yourself against most forms of identity theft. The first step is education.

Learn more about protecting your identity.


Access to Free Credit Reports

The Fair Credit Reporting Act (FCRA) requires each of the nationwide consumer reporting companies – Equifax, Experian, and TransUnion – to provide you with a free copy of your credit report, at your request, once every twelve (12) months.

You can obtain your free credit report by visiting www.annualcreditreport.com or by calling (877) 322-8228.


Credit Counseling

If you’re having financial problems, a credit counseling agency can be a good place to get solid financial advice. Be sure you choose an agency you can trust. To find an accredited credit counseling agency in your area, contact:

Your credit card company – they can refer you to someone they’ve worked with before.
The National Foundation for Credit Counseling for a list of accredited credit counseling at www.nfcc.org or by phone at (800) 388-2227.


Need additional assistance?

We strive to provide excellent service and welcome any feedback on how to improve our website's accessibility for all users.  Our goal is for this website to be accessible to everyone.  However, if you need additional assistance other than can be provided on our website, please visit one of our branch locations or contact Client Services at 951-766-4100.