What You Should Know
Thank you for being a valued customer.
At The Bank of Hemet, serving our customers is our highest priority. For the last few months, we have seen a heightened level of concern related to the spread of the coronavirus (COVID-19). We recognize that this may be an unsettling time and want to provide an update on the actions The Bank of Hemet is taking to safeguard the health and well-being of our customers, our employees and their families.
We're monitoring the latest news about the coronavirus. That's why we're doing all we can to make sure our branches are open, our bankers are available and our call centers are staffed. You can count on us, especially if you need our help. We are here to serve you and we want to share information with you about how we continue to operate safely and effectively.
What we're doing:
- Like many banks, we have activated our Pandemic Contingency Plan as a precautionary step in response to COVID-19. Our Plan follows guidance from the Centers for Disease Control and Prevention (CDC) and state and local public health authorities in the areas we serve. Invoking the plan ensures that we have the right level of resources and risk management devoted to your health and safety during this time of public health and economic stress.
- Our team is monitoring information from the Center of Disease Control and Prevention (CDC), and federal, state and local agencies to help ensure the actions we're taking are in line with the latest CDC recommendations and guidance.
- We have arranged for increased cleaning and sanitization efforts in our branch locations while reinforcing healthy habits for our staff.
- At all of our branches, employees are wearing masks and social distancing to keep you and your families safe.
What you can do:
Follow these everyday preventive actions to help prevent the spread of respiratory diseases, as outlined by the CDC:
- Wear a mask. All customers are required to wear a mask at our branches. The CDC recommends a cloth face covering in all public areas in order to protect others in case you're infected with COVID-19, even if you don't show symptoms. Please see the CDC guidelines on how to wear face coverings for more information.
- Maintain a six-foot distance between yourself and other people who are not from your household in both indoor and outdoor spaces.
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are not feeling well.
- Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
- Never give out personal identification numbers or log-in information. If we reach out to you, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information. See the Federal Trade Commission's advice for consumers to protect yourself from scams.
We understand that in situations like these you may want to limit visits to the Bank, so we also want to remind you of other ways to get your banking done virtually anywhere and anytime using these convenient services:
- Mobile Banking & Deposit - with our mobile banking app, you can make transfers, pay bills, and deposit checks to your account without ever having to set foot in the bank.
- Online Purchases with Debit Card - Debits cards are a convenient, easy-to-use way to do your shopping without using cash or to make purchases online from your home or office. Using Card Alerts and Card Valet, you can have peace of mind knowing your transactions are authorized by you.
Our first priority remains keeping our employees and customers well-informed while doing what we can to help minimize potential spread of the coronavirus. Please know we have devoted significant resources and efforts to help mitigate against possible adverse impacts from the coronavirus, and will continue working hard to provide the level of service you have come to expect.
FDIC - Coronavirus (COVID-19) Information for Bankers and Consumers
FDIC - Insured Bank Deposits are Safe; Beware of Potential Scams
Federal Trade Commission Consumer Information - Coronavirus: Scammers follow the headlines
Centers for Disease Control and Prevention (CDC) - Coronavirus (COVID-19)
As always, thank you for the opportunity to serve you.
President & Chief Executive Officer
Mr. Farrenkopf has been President & CEO since 2003.